Tsurel - CompanyTerms and Policy

Company Policy

Terms and Conditions
Tsurel - The Bridge operates as a tour agency, and as such it does not hold responsibility for the services booked through the sites.
Any complaints must be dealed in direct contact with the service provider.

Tsurel - The Bridge connects between clients and service providers, therefore will not be liable for the other's actions, inclusing the service providors' actions, and will not be liable for any misconduct or deficiencies of the services provided.

The information on the site is information given by service providers and other information sources and Tsurel - The Bridge will not be held responsible for the information appearing on the site since it was given by a third party.

Travelers hold the responsibility of using information on site and will have no complaint again Tsurel - The Bridge in this matter.
We make all efforts to have updated data on site but any changes may occur and Tsurel - The Bridge will not be hold responsible to it.

By using the services of the site, travelers agree to the terms and conditions of the site and will not be able to make any complaint.

Supplying our services:
You may book any tour or services up to 7 days prior to date of tour.
Daily tours may be booked 48 hours before the tour.
Groups must be arranges 30 days in advance.
Only after paying required deposit and receiving a confirmation via e-mail, your booking is valid.

Our Cancellation Policy:
If you have booked a tour and have to cancel it for any reason, here is our cancellation policy, for your convenience:

Cancellation Policy - Groups
60 days prior to arrival - no cancellation fee.
60-30 days prior to arrival - cancellation fee of %20 of total cost.
30-14 days prior to arrival - cancellation fee of %50 of total cost.
less than 14 days prior to arrival - cancellation fee of %90 of total cost.

Cancellation Policy - Individuals
14 days prior to arrival - no cancellation fee
14-7 days prior to arrival - cancellation fee of %10
less than 7 days prior to arrival - cancellation fee of %10 + any cancellation fees of booked services

Visa Process
In Tsurel - The Bridge we offer assistance with visa process for groups and individuals, following payment of deposit.
For more information about visa process Click Here
In any case of refusal by the Israeli Ministries, here is our refund policy:
Individuals - full refund of deposit minus any non-refundable tolls or fees.
Groups - full refund of deposit except for toll charged by Ministry of Interior + $200 handling fee.

Travel Cancellation Insurance
Why pay cancellation fees? Why risk your entire trip? A smart way to safeguard against life's surprises, and to cover yourself financially for potential trip cancellation and medical coverage, is to purchase travel insurance.
For more information about travel cancellation Insurance Click Here
To Get a quote Click Here

We urge you to purchase cancellation insurance & supplemental medical coverage (which covers pre existing conditions). This is a smart way to safeguard against life's surprises.
Please note that most insurance policies require purchase within 14 days of your initial trip payment.
We have made arrangements with SMS-Travel Insurance Center (Israel) of Omaha, Nebraska. SMS has over 25 years of experience as worldwide insurance brokers and can help you choose the policy that best meets your needs. All nationalities & All destinations. Our contact person is Yonah Engel, Mention promo code: TSUREL-The BRIDGE.
email: yonah@travelinsuranceisrael.com ; USA phone (402) 404-5205.
Please note that we cannot accept responsibility for any losses or expenses which you or any member of your party may incur as a result of failure to secure adequate coverage.

Responsibility and Privacy
Tsurel- The Bridge take responsibility for the contents of this website, sales, services and supplies provided.
We take all measures of safety to ensure the privacy of our clients.
No personal information will be shared publically, unless permitted by the clients.
We will not use any personal information for any purposes other than specified.

Safe Shopping
This website of Tsurel - The Bridge holds a PCI-DSS information security approval.
This site is PCI-DSS Level 1 compliant and protected by SSL with EV certificate

PCI Security Standards Council


TSUREL |  Phone +972-54-8161307