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A representative from Tsurel - The Bridge will contact you within 2 working days
Company Policy

At Tsurel - The Bridge, we are committed to:

Best Customer Service

All Travel Services under one roof

Top quality in all fields

Availablity throughout your stay in Israel

All Bookings will be handled within 2 working days 


Click here to read our full Company Policy

Supplying our Services:
When leaving your details, a representative from Tsurel - The Bridge will contact you withing 2 working days.
You may book any tour or services up to 7 days prior to date of tour.
Daily tours may be booked 24 hours before the tour.
Groups must be arranges 30 days in advance.
Only after paying required deposit and receiving a confirmation via e-mail, your booking is valid.

Our Cancellation Policy:
If you have booked a tour and have to cancel it for any reason,
here is our cancellation policy, for your convenience:

Cancellation Policy - Groups
60 days prior to arrival - no cancellation fee.
60-30 days prior to arrival - cancellation fee of %20 of total cost.
30-14 days prior to arrival - cancellation fee of %50 of total cost.
less than 14 days prior to arrival - cancellation fee of %90 of total cost.

Cancellation Policy - Individuals
14 days prior to arrival - no cancellation fee
14-7 days prior to arrival - cancellation fee of %10
less than 7 days prior to arrival - cancellation fee of %10 + any cancellation fees of booked services

Visa Process
In Tsurel - The Bridge we offer assistance with visa process for groups and individuals, following payment of deposit.
For more information about visa process Click Here
In any case of refusal by the Israeli Ministries, here is our refund policy:
Individuals - full refund of deposit.
Groups - full refund of deposit except for toll charged by Ministry of Interior + $200 handling fee.


TRAVEL INSURANCE
We urge you to purchase cancellation insurance & supplemental medical coverage (which covers pre existing conditions). This is a smart way to safeguard against life's surprises.
Click Here to read: Frequently Asked Questions about travel insurance
Please note that most insurance policies require purchase within 14 days of your initial trip payment.
We have made arrangements with SMS-Travel Insurance Center (Israel) of Omaha, Nebraska. SMS has over 25 years of experience as worldwide insurance brokers and can help you choose the policy that best meets your needs. 
All nationalities & All destinations. Our contact person is Yonah Engel, Mention promo code: TSUREL-The BRIDGE.
email: yonah@travelinsuranceisrael.com ; USA phone (402) 404-5205.
Click Here to download: Travel Insurance Application Form
Please note that we cannot accept responsibility for any losses or expenses which you or any member of your party may incur as a result of failure to secure adequate coverage.

Responsibility and Privacy
Tsurel- The Bridge take responsibility for the contents of this website, sales, services and supplies provided.
We take all measures of safety to ensure the privacy of our clients.
No personal information will be shared publically, unless permitted by the clients.
We will not use any personal information for any purposes other than specified.

Safe Shopping
This website of Tsurel - The Bridge holds a PCI-DSS information security approval.
This site is PCI-DSS Level 1 compliant and protected by SSL with EV certificate

PCI Security Standards Council


Write to us!
If for any reason, you found our service less than the best, we are happy to hear and improve.
Your thoughts and recommendations are important to us.
Please write to our Client Services Manager, Linda Cohen at: linda@tsurel.co.il

Toda Raba!
 

TSUREL |  Phone +972-54-8161307